Quality & Performance Assurance Director, Client Service & Operations - Evernorth

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Quality & Performance Assurance Director, Client Service & Operations - Evernorth based in United States. This senior leadership role will drive the modernization of a complex, enterprise-wide quality and performance assurance function. You will evolve quality management from traditional inspection and audit activities into a risk-aligned, data-driven capability that strengthens operational integrity and business performance. The role partners closely with operational risk, controls, compliance, client operations, and enablement teams to create scalable governance and continuous improvement practices. You will leverage automation, AI-enabled capabilities, and digital workflows to improve quality effectiveness and operational insight. The position also provides strategic guidance to senior leaders on risk exposure, performance trends, and operational readiness. This is an opportunity to lead meaningful transformation while building a high-performing quality organization focused on innovation, accountability, and measurable results.