Consultant, Managed Services

About Us:

DelCor Technology Solutions, a privately held consulting firm based in Silver Spring, MD, has been providing technology consulting and IT support to associations and nonprofits for more than 40 years. Our success has been driven by our unmatched dedication to our clients and our goal to be an ideal workplace for our employees.

We admit, we’re not shy about what makes us special. We have an outstanding team comprised of highly qualified and motivated individuals who really know their stuff. We’re intimately familiar with the 501(c) community, which allows us to truly understand our clients’ needs and objectives.

At DelCor, we’re focused on building long-term relationships both with our clients and among our staff. While our team has the technical chops to get any project done, what sets us apart is our ability to merge customer service with technical know-how. We bring our DelCor values to every client, project, meeting, and event.

In the association space we’re known as the people who offer technical expertise and strategic guidance, but as a team we like to get together and work on community projects, have baking competitions, or even jump out of airplanes—don’t worry, that’s not a hiring requirement.

About the Role:

Join DelCor as a Managed Services Consultant and become the go‑to technology partner for our DMV‑area nonprofit and association clients. In this hybrid, client‑facing role, you’ll tackle fresh challenges every week! Designing tech plans, optimizing technology workflows, and troubleshooting networks to deliver tangible impact. Expect to spend 4-5 days onsite, deepening relationships and driving measurable improvements in our clients’ technical environments.

Key Responsibilities:

• Suppor t DelCor’s clients by gaining an in-depth understanding of their networks and leading on problem and incident management
• Collaborat es with client leadership to develop and support an IT roadmap
• Collaborate with various teams at client sites to maintain network infrastructure
• Pr oactively provide updates on client status es to DelCor’s leadership team
• Act as the main POC for our clients and be their go-to resource when it comes to their networks and systems
• Administration and troubleshoot ing for: Servers, Firewalls, Wireless Access Points, Desktops, Remote Access, Email Services (Office 365) , Networks
• Ability to lead on issues, take escalations from IT Services Desk
• Provide high-level customer service </