IT Admin Trainee

Job Overview: We are seeking a motivated and enthusiastic individual to join our IT team as a Trainee - IT Network Admin. This entry-level position is ideal for recent graduates or individuals looking to start their career in network administration. The trainee will work under the supervision of experienced IT professionals, gaining hands-on experience in managing and maintaining our company’s network infrastructure. Key Responsibilities: Hardware Installation and Repair: Install, configure, and maintain Linux, Windows, and Mac operating systems. Perform hardware repairs and upgrades for desktops, laptops, and peripheral devices. Support with setting up and troubleshooting VPNs, data backup, and restore processes. Assist in crimping RJ45 cables, performing I/O punchdowns, and maintaining network connectivity for hardware devices. Network and Systems Support: Monitor and maintain network performance and security. Troubleshoot network connectivity issues and escalate to senior staff when needed. Assist in the setup and configuration of routers, switches, and other network devices. Support IT teams in resolving help desk tickets related to hardware and network issues. Documentation and Reporting: Maintain accurate records of hardware configurations, repairs, and system changes. Assist in the creation and updating of IT documentation, including diagrams and processes. Security and Compliance: Assist in maintaining network and hardware security, ensuring compliance with company policies and industry standards. Stay informed on the latest cybersecurity practices to help safeguard IT infrastructure. Techno-Management: Manage IT assets, keeping accurate inventory records. Use ticketing systems to track and resolve IT service requests promptly. Collaborate with team members to implement IT best practices and maintain smooth IT operations. Eligibility Criteria: Basic understanding of network protocols (TCP/IP, DNS, DHCP) and network hardware (routers, switches, firewalls). Familiarity with hardware repair processes for desktops and laptops. Strong problem-solving skills with attention to detail. Good communication and interpersonal skills. Eagerness to learn and adapt to new technologies. Basic knowledge of virtualization technologies (VMware, Hyper-V) is a plus. Relevant certifications (e.g., CompTIA Network+, A+, or CCNA) are advantageous but not required. Familiarity with hardware repairs for desktops and laptops.