Senior Product Manager (Promise & Transportation Network Product)

Coupang is one of the largest and fastest growing e-commerce platforms on the planet. We are on a mission to revolutionize everyday lives for our customers, employees and partners. We solve problems no one has solved before to create a world where people ask, “How did we ever live without Coupang?” Coupang is a global company with offices in Beijing, Los Angeles, Seattle, Seoul, Shanghai, and Silicon Valley.

Job Overview:

As a Senior Product Manager on the Promise & Transportation Network Product team, you will drive core products that power customer delivery promises on the Coupang app while maximizing the end-to-end efficiency of our fulfillment and transportation network. You will own the product strategy and execution for end-to-end serviceability—spanning from Fulfillment Centers to Last-Mile Nodes—inventory and promise calculation engines, and next-generation network configuration and change management platforms.

Key Responsibilities

Product Strategy & Vision

• Define and execute the product roadmap for the Promise & Transportation Network platform, aligning platform capability with rapid business growth and network expansion.
• Drive end-to-end serviceability logic across all logistics nodes—from Fulfillment Centers (FC) to Last-Mile Delivery Nodes—ensuring optimal speed, cost, and reliability.

Core Platform & Engine Execution

• Own the development and continuous optimization of inventory and promise engines , delivering real-time, highly accurate delivery promises to millions of customers at high throughput.
• Design and build next-generation network configuration and change management platforms that allow operational teams to safely adapt network topology and manage capacity configurations with zero downtime.

Cross-Functional Collaboration

• Partner closely with Engineering, Data Science, SCM, and Fulfillment & Logistics Operations teams to translate complex physical operational flows into scalable products.
• Work with customer-facing product teams to seamlessly integrate promise logic into the Coupang shopping experience.

Data & Performance Optimization

• Define key metrics and tracking for Inventory & Promise Accuracy, Network Cutoff Compliance, and Network Change SLA.
• Leverage deep data analytics and operational telemetry to identify bottlenecks, reduce system latency, and drive continuous platform optimization.

Qualifications

• Experience: 7+ years of dedicated Product Management experience in high-scale tech platforms, e-commerce, logistics tech, SCM, or complex distributed systems.
• Domain Knowledge: Strong understanding of end-to-end supply chain concepts, including fulfillment node management, transportation network routing, inventory assignment, or serviceability logic.
• Technical & Platform Depth: Proven track record of owning backend systems, microservice architectures, high-throughput calculation engines, or enterprise configuration platforms.
• Data Fluency: Exceptional analytical skills with hands-on proficiency in SQL and data analytics to validate hypotheses, make data-driven decisions, and quantify product impact.
• Stakeholder Management: Exceptional written and verbal communication skills; proven ability to bridge the gap between technical engineering teams, data scientists, and business/operations stakeholders.

Preferred Qualifications

• Experience building Promise Systems.
• Hands-on experience designing change management or network topology platforms for large-scale physical operational networks.
• Experience in top-tier global e-commerce, hyper-growth logistics, or Tech/Product-led companies.
• Advanced degree (Master's/MBA) in Industrial Engineering, Supply Chain, or related technical fields.

Recruitment Process and Others:

Recruitment Process

• Application Review - 1st Interview - 2nd Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job, and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. T hings to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.

• https://rocketyourcareer.usa.coupang.com/privacy-policy

Document Return Policy

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.

• A job applicant, who has applied but not been finally selected for a position at Coupang (the “ Company ”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.

• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email (recruiting