Senior Manager, Clinic Operations - East Beltline

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com .

Company: Grand Rapids Ophthalmology Job Title: Clinic Manager Department: Ophthalmology Reports To: Clinic Director Location: Grandville, Michigan

As an Ophthalmic Clinic Manager , you are responsible for the management and oversight of clinical staff processes within the assigned scope of responsibility to accurately and efficiently enter, interpret, and lead assigned Ophthalmic Technicians in the execution of day-to-day operations in support of each Ophthalmologist, while working in a fast-paced environment.

Skills and Abilities:

• Create an environment of exceptional customer service

• Process management and adapting to process demands

• Effective communication within scope of responsibility

• Display a professional attitude; ensuring all staff greet patients promptly with the smile and thank them when they leave

• Practice patient focused urgency at all times within the conduct of the care visit
• Support Clinical Manager in the guidance and supervision of clinical staff consistent with the ECP employee handbook

Essential Functions

• Lead assigned functional teams in providing exceptional customer service during every