INFORMATION SERVICES TECHNICIAN

The Information Services Technician is responsible for maintaining, analyzing, troubleshooting and repairing network and telecommunications equipment including hardware and software. The Information Services Technician maintains, upgrades, and/or replaces network hardware and software systems. Additionally, the position assists management in the oversight, upkeep and maintenance of all agency networking, computers, hardware, and telephone-related technology assets. Essential Job Responsibilities Provides technical assistance to end users at all company sites. Works within a structured, documented helpdesk system in a Windows active directory infrastructure. Acts as primary level 1 tiered support within the helpdesk system providin