Technician III

Location: Riverside, CA Who We Are Telaid helps enterprise clients accelerate technology adoption to achieve their business objectives. We design, deploy and support critical technologies, reducing time, task, cost and risk associated with managing technologies in complex, multi-site environments. But Telaid is not your ordinary technology integrator. Committed to excellence, our vision is to be a people first, customer obsessed company with great (not perfect) leaders who strive to provide the best possible experience for our employees, partners and customers. We’re working hard to build and maintain a culture of integrity, trust and accountability that attracts, trains and retains the right employees for the right roles. If you’re looking for a great place to work, learn and advance your career, get to know Telaid! Our Core Values are – Be Proactive, Be a Team Player, Take Ownership & Do the Right Thing Summary of Position The Technician III is an experienced quality control technician who has in-depth experience with Telaid’s clients, as well as knowledge of industry standards and multiple types of industry products and certifications. The technician must be able to help support a QC program that will rely increasingly on relationships with business partners, to provide a consistent, outstanding customer experience. This includes the ability to cross-train technicians and business partners in specific client or product knowledge. Primary Duties and Responsibilities Act as a lead on site and direct, inspect, and audit technician’s work as needed Assist in training of less experienced technicians in scopes of work and administrative tasks. Take direction and learn from more experienced technicians on jobsites. Train subcontractors and Telaid technicians on theory and practices for reliable quality installations Perform installation and service work on customer site, based on schedule Provide regular updates (email responses, ticket deliverables) to PMO, Resource Center and Service Center in a timely manner Act as point of escalation for clients; resolve issues where possible, otherwise escalate to FSS and Project Manager as needed Complete administrative job requirements in a timely fashion and maintain company vehicle and tools if assigned. Perform other work-related duties as assigned by management. Meet with clients to conduct job walks and submit info for bids/estimates, be able to identify obstacles/hurdles as well as make a materials list for potential new work