Operations Executive

Location: Ghatkopar West, Mumbai Work Model: Hybrid (4 Days Work From Office + 2 Days Work From Home) Work Schedule: Monday to Saturday Shift Timings: 10:00 AM - 7:00 PM IST About Datastraw Datastraw helps fast-growing consumer brands across beauty, wellness, fashion, and lifestyle improve their customer experience and operations through people, technology, data, and AI. We are looking for an Operations Executive who wants to grow beyond customer support and build a career in operations management, client coordination, and process improvement. Role Overview As an Operations Executive, you will manage day-to-day operations for assigned client accounts, work closely with support teams, coordinate with clients, and ensure smooth execution of processes. You will play a key role in improving operational performance, solving challenges, and creating better workflows. What You Will Do Manage daily operations for assigned client processes Track key metrics like SLA, productivity, quality, and backlog Coordinate with clients and share operational updates Support customer support teams and ensure process adherence Handle operational challenges and escalations Identify opportunities to improve processes and efficiency Work with internal teams on automation and operational improvements What We’re Looking For 1-3 years of experience in Customer Support, Operations, Customer Success, BPO, or similar roles Strong communication and coordination skills Ability to manage multiple priorities Problem-solving mindset with ownership of tasks Comfortable working with reports, data, and performance metrics Experience with tools like Zendesk, Freshdesk, Interakt, Shopify, or Google Sheets is a plus Why Join Datastraw? This role gives you the opportunity to move from handling customer interactions to owning complete client operations. You will gain experience in: Client management Team coordination Operations analytics Process improvement Technology-driven workflows If you enjoy solving problems, working with people, and taking ownership, this could be your next growth opportunity.