Front Office Manager-Fairfield Inn Hazleton

We are seeking a motivated and enthusiastic Front Office Manager to lead our front desk team. In this role, you will oversee daily operations and directly lead the front desk staff with a focus on providing exceptional customer service to ensure guest satisfaction and hospitality. Responsibilities • Oversee all front desk activities, including guest check-in/check-out, reservations, and guest inquiries • Supervise and motivate front office staff to deliver outstanding customer service in accordance with brand standards • Manage property management systems (PMS) to ensure accurate booking and billing processes • Coordinate with housekeeping, maintenance, and other departments to ensure seamless hotel operations • Handle guest relations proactively, resolving issues promptly to maximize satisfaction and loyalty • Oversee night audit procedures, financial transactions, and daily reporting to maintain accuracy and compliance • Utilize multi-line phone system and uphold professional phone etiquette to provide excellent communication with guests and vendors • Perform other tasks as needed Requirements • Previous experience within the hospitality industry or similar is preferred. • Strong leadership skills with the ability to efficiently manage others • Excellent verbal and written communication skills • Demonstrated ability to oversee daily hotel operations while maintaining high standards of hospitality excellence • Availability and flexibility to work days, evenings or weekends as needed Join us in creating memorable experiences for our guests while leading a passionate team dedicated to hospitality excellence. This role is ideal for motivated leaders eager to make a positive impact in a busy hotel environment. Benefits: • 401(k) • Health insurance • Dental insurance • Vision insurance • Life insurance • Paid time off • Employee discount • Referral program