Senior Manager, Product Support

POSITION SUMMARY The Senior Manager of Product Support will lead the Product Support team, focused on driving excellence in the resolution of complex product-related issues and shaping the future of the product support function. The role will be responsible for ensuring the highest levels of technical support for our customers, optimizing support operations, and collaborating with product and engineering teams to drive product improvements. The Senior Manager will be pivotal in setting the strategic direction for product support while fostering a high-performance culture dedicated to customer success and technical excellence.