Collections Officer

The Collections Officer assists Credit Union of Texas members in resolving loan delinquency and other account issues affecting loan repayment. Working primarily by outbound and inbound telephone contact, the role negotiates payment arrangements, processes payments, performs skip tracing, examines delinquent loans, and makes recommendations for extensions, due date changes, refinancing, and repossession when warranted. The objective is to reduce delinquency and charge-offs on loans, leases, and credit cards while delivering exceptional, regulation-compliant member service on every contact.