Member Service Representative

Duties and Responsibilities Opens consumer new accounts and performs account maintenance. Balances cash drawer daily to assure accuracy in transactions. Produces quality work efficiently and free from errors. Research, troubleshoot and resolve member inquiries. Applies advanced knowledge and logic to all activities and member interactions and creates solutions that are in the best interests of members. Provides member service in accordance to CCU standards. Works to establish and deepen relationships with members so CCU is the members first choice when a financial decision is made. Proactively offers products and services as solutions to member needs that result in sales and referrals to business partners throughout the credit union. Ability to attain goals as set by management on a consistent and continual basis. Cross Trains in other branch/department functions as determined by Branch Manager, as well as demonstrating the ability and willingness to cross train other employees in the operational, sales and service aspects of their position. Demonstrates the organization's service commitment in all member interactions. Ensures a positive and professional team environment. Performs duties as assigned by management and may be assigned to work at any branch. The credit union promotes continual education and career development. As such self-development initiatives are expected, including attending branch and organizational meetings, educational sessions, seminars or courses as requested.