Part Time Receptionist

Under the direct supervision of the Administrative Lead, the receptionist will: • Greet all incoming visitors and clients, directing them to the appropriate staff or activities. • Answers incoming telephone calls, screens and determines purpose of callers, and forwards calls to appropriate personnel or department. • Collecting and recording client demographic information • Verify medi-cal eligibility for telephone intakes. • Assist staff, auditors and guests with reservation of counseling rooms, and community rooms • Answers questions about organization and provides callers with address, directions, and other program information • All incoming UPS/Fed Ex/Office Depot/Amazon packages/faxes and mail given to correspondent. • Oversee office supplies orders • Assist with office equipment issues and contact IT for assistance • Front desk coverage with evening parenting classes consists of monitoring the sign in sheet for parents /child watch sign in sheet, adding new client information into Exym, creating a new chart for client. • Assist the admin lead, directors, and staff with administrative functions. • Flexible with evening schedules and must be able to work on Saturdays if needed. • Assist with submitting Pos through organization's system. • Perform other duties as assigned. Competencies: To perform the job successfully, an individual must demonstrate the following: Superior Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits feedback to improve service; Responds to requests for service and assistance; Meets commitments. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments and takes ownership of mistakes. Interpersonal Skills - Focuses on solving front desk issues, does not place blame; Listens to others without interrupting; keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.