Appointment Scheduler

Position Summary Manages clinic calendars to ensure patient appointments are scheduled in an efficient and productive manner, providing excellent customer service. Responsible for operating a multi-line switchboard, operates in house paging system in a professional manner and maintains a general information center for the facility. Schedule: Flexible, may require some evening and weekends Primarily rotating schedules: 7:30AM - 4:30PM/ 8:00AM - 5:00PM / 8:30AM - 5:30PM Primary Duties and Responsibilities Work in practice management system database calendar for clinic site Accept and confirm patient appointments over the telephone Conduct outbound phone calls for follow-up appointments and reminder patient appointments Conduct patient care surveys for patient care reports Documents and reports patient complaints and grievances to supervisor for appropriate corrective action plan Update and maintain logs of patient phone calls and appointments Other duties as designated by Clinic Manager or Operations Director Secondary Duties and Responsibilities Answers telephone, take messages, schedule appointments and provide general agency and/or program information Log calls for different departments Open and distribute mail accordingly.