Sales & Operations Coordinator | Aluminium Windows & Doors | Brackenfell

Our client, a leading supplier in the aluminium doors and windows hardware industry, is seeking a highly organised, commercially minded, and driven Sales & Operations Coordinator to join their Cape Town team. This opportunity is ideally suited to a graduate or professionally qualified individual who has built experience in sales, customer service, operations, supply chain, logistics, or a related commercial environment. The successful candidate will play a pivotal role in supporting revenue growth, operational efficiency, customer satisfaction, and overall business performance. The role offers an excellent opportunity for a candidate who enjoys balancing customer engagement with operational coordination and is looking to build a long-term career within a dynamic, growth-focused organization. Key Responsibilities: Commercial & Customer Relationship Management • Prepare and process customer quotations, sales orders, invoices, and credit notes accurately and efficiently. • Develop a strong understanding of customer businesses and identify opportunities to increase account value and revenue. • Drive sales growth through proactive customer engagement, cross-selling, and upselling initiatives. • Build and maintain strong, long-term customer relationships through exceptional service delivery. • Manage walk-in, telephonic, and email enquiries professionally and timeously. • Work closely with the Business Development and Branch teams to ensure a seamless customer experience. Operations & Inventory Coordination • Support effective stock management by promoting available inventory and identifying opportunities to move slow-moving stock. • Assist in maintaining optimal stock levels through active coordination with relevant departments. • Monitor customer demand trends and assist with inventory planning initiatives. • Contribute to process improvements that enhance operational efficiency and customer satisfaction. • Ensure smooth coordination between sales, warehouse, procurement, and logistics functions. Business Support & Market Intelligence • Develop and maintain strong product knowledge across the company's aluminium hardware product range. • Gather market intelligence, customer feedback, and competitor insights to support business growth initiatives. • Assist in identifying new business opportunities and strategies to increase market share. • Support customer segmentation and account development plans. • Analyse customer purchasing trends and recommend opportunities for increased profitability. Administration & Reporting • Ensure all customer transactions are processed accurately in accordance with company policies and procedures. • Review customer account status, credit limits, and age analyses before order processing. • Manage outstanding orders and follow up on pending transactions. • Maintain accurate customer records and sales information. • Prepare reports and provide administrative support to management as required. • Ensure high levels of accuracy, compliance, and attention to detail across all documentation. Teamwork & Continuous Improvement • Embody the company's values and maintain professional standards in all interactions. • Collaborate effectively with internal departments to ensure operational excellence and customer satisfaction. • Communicate customer feedback, market trends, and operational challenges to management. • Contribute to a culture of accountability, teamwork, and continuous improvement. Requirements Qualifications • Completed tertiary qualification (non-negotiable) in Business, Commerce, Supply Chain, Logistics, Operations Management, Marketing, Industrial Psychology, Finance, or a related field. Experience • 2-5 years' experience within a commercial environment, including exposure to: o Internal Sales o Sales Support o Customer Service o Operations Coordination o Supply Chain o Logistics o Branch Administration o Commercial Administration Skills & Competencies • Strong commercial acumen and business understanding. • Ability to identify sales opportunities and contribute to revenue growth. • Strong numerical capability with an understanding of margins, gross profit, and business profitability. • Excellent planning, organizational, and multitasking abilities. • Strong analytical and problem-solving skills. • High level of accuracy and attention to detail. • Excellent verbal and written communication skills. • Advanced customer service and relationship management skills. • Proficiency in Microsoft Office Suite, particularly Excel. • Ability to thrive in a fast-paced and results-driven environment. Personal Attributes We're looking for someone who is: • Highly motivated, energetic, and self-driven. • Commercially aware with a strong business mindset. • Equally comfortable working with customers, data, and operational processes. • Proactive and accountable, with the ability to take ownership of outcomes. • Relationship-focused and customer-centric. • Organized, methodical, and detail-oriented. • A collaborative team player with excellent interpersonal skills. • Curious, analytical, and eager to learn. • Passionate about improving processes and driving business performance. Benefits Salary: R35,000 depending on experience. Performance-based incentive scheme, including the potential for 13th and 14th cheques. Pension Fund. Medical Aid. Opportunity to join a well-established, market-leading business with excellent long-term career growth prospects. #LI-KT1