Guest Services Team

Basic Function: This position exists to welcome, assist, and serve guests visiting Carillon Historical Park through admissions, retail, and food and beverage (concession) operations in a timely and accurate manner. While flexibility and cross-training is valued, special interest in one or more of the following is permitted: admissions, retail, and concessions. General Responsibilities: Greet guests, answer questions, sell admission tickets, and accurately take and fulfill concession orders Upsell specialty tours and museum memberships Assist guests shopping in the Museum Store and ring up sales Assist in maintaining store displays and stock rooms Assist in keeping work areas clean at all times Complete tasks and duties quickly and efficiently Accurately operate POS system and count money Accurately enter membership and reservation details in to POS system Answer phones with politeness and confidence Build rapport with guests to create a positive atmosphere Assist in store inventory and cleaning days Assist where needed for all festivals and special events Assist in cleaning card printers and performing other maintenance tasks Assist in set up and tear down of pop-up shops and cafés Assist in cleaning and maintaining café areas Additional duties as assigned by management Line of Communication and Accountability: This position reports to the Museum Store Manager