Recruitment Agency Manager

We are seeking an experienced and performance-driven Senior Recruitment Operations Manager to oversee our recruitment operations. This strategic role will involve managing a team of recruiters, ensuring delivery excellence, client satisfaction, and operational efficiency. You will play a key role in optimising recruitment processes, managing client accounts, and scaling business outcomes. Recruitment Operations Leadership Manage end-to-end recruitment operations for domestic and international clients. Execute high-volume (bulk), lateral, and leadership hiring within TAT and cost metrics. Standardize recruitment workflows, KPIs, and quality benchmarks. Team Management & Development Lead and mentor a team of 10–15 recruiters and team leads. Set and track performance targets, conduct reviews, and initiate training programs. Foster high-performance and ownership-driven culture. Client Relationship Management Act as SPOC for key clients, manage escalations, and conduct reviews meetings. Ensure SLA adherence, gather feedback, and customize hiring strategies as needed. Requirements Experience: 6–8 years in recruitment operations, preferably in a staffing agency. Industry Exposure: BPO, KPO, Call Center, BFSI, and US Staffing (preferred). Team Handling: Prior experience in managing recruitment teams. Tools: Proficiency in Naukri, Monster, LinkedIn, Indeed, and ATS/CRM systems. Skills: Excellent communication, leadership, negotiation, and analytical skills. Education: Graduate/Postgraduate in HR, Business Administration, or related field. Mindset: Result-oriented, metrics-driven, and adaptable to a fast-paced environment. Benefits Fixed Salary: ₹15,000 to ₹30,000 per month (based on experience) Attractive Performance-Based Incentives Opportunity to work with leading domestic and international clients Career growth into strategic leadership positions Supportive and collaborative work environment Continuous learning and skill development opportunities