DESKTOP SUPPORT TECHNICIAN

Summary: The Desktop Support Technician will be responsible for assisting with the support, management, and maintenance of all technology. The responsibilities include, but are not limited to, hardware and software support, inventory management, network troubleshooting, and user account management. The candidate should display a high level of communication, professionalism, and desire to contribute to the growing technical demands of Retail Tech. Pay: $18 - 24.00 per hour Essential Job Duties Provide support to office and remote users while educating them in non-technical terms. Troubleshoot hardware, software and network issues. Repair, upgrade, and install workstations, phones, monitors, etc. Create and manage user accounts for all required applications and systems. Write configuration and knowledge documents to build on standard processes and procedures. Manage all inventory. Report daily or weekly to the IT Manager with task and project updates, as needed. Communicate effectively with end users and other management. Participate in meetings for technology planning, updates, etc. With roughly 200+ end users across the country, the role requires limited travel to remote offices nearby, as well as in-office and remote-based support. Responsible for upholding and complying with information and information systems security policies and procedures, as defined by the manager of technology and security. Other duties as assigned. Competencies: Technical Skills Advanced knowledge of Windows operating systems, including administration and troubleshooting Intermediate level understanding of iOS and MacOS devices Basic understanding of Linux distributions and using the terminal interface Working knowledge of network devices, protocols, and services Advanced knowledge of Office 365 services and applications Working knowledge of computer repair and maintenance Ability to type at least 50 wpm Critical thinker Organized Excellent verbal and written communication Personable and professional Ability to teach end users in non-technical terms Ability to manage tasks by priority and time constraints Interested in details and processes Tends to take notes and ask questions, displaying active engagement