Customer Success Specialist

Customer Success Specialist About the Role We're looking for a Customer Success Specialist to support our clients and help them get the most out of our platform. This is a great role for someone early in their Customer Success career who wants to build strong client-handling skills while working closely with senior CSMs and internal teams. You'll help manage day-to-day client queries, track account health, and make sure nothing falls through the cracks. What You'll Do Support the Customer Success team in managing a portfolio of client accounts Respond to client queries quickly and clearly, and coordinate internally to resolve them Help track client usage, health, and satisfaction, and flag any early warning signs Assist in preparing reports, dashboards, and materials for client reviews Coordinate with internal teams (product, support, delivery) to make sure client needs are addressed on time Maintain accurate and up-to-date records in the CRM/Customer Success tools Support onboarding of new clients, helping them get set up and comfortable with the platform What We're Looking For Ownership mindset — takes responsibility for tasks and follows through without being chased Good communicator — clear and confident, whether talking to clients or coordinating internally Quick, adaptive learner — picks up new tools and processes fast Ready-to-go attitude — proactive, doesn't wait around for instructions Comfortable working in a fast-paced, growing environment 1–2 years of experience in Customer Success, Client Servicing, Support, or a similar client-facing role Key Skills Core Skills Client communication (written and verbal) Internal coordination and follow-up Basic account tracking and reporting Time management and organization Problem-solving Tools & Technical MS Excel / Google Sheets CRM tools (Salesforce, HubSpot, or similar), good to have, not mandatory Comfortable learning new software tools quickly Soft Skills Accountability and ownership Adaptability and eagerness to learn Positive, proactive attitude Attention to detail Team collaboration Good to Have Prior experience in a SaaS or B2B company Exposure to client-facing roles in a fast-growing startup environment Why Join Disprz This role is a strong launchpad into a Customer Success career. You'll learn directly from experienced CSMs, work closely with real clients, and build skills that set you up for growth into a full CSM role.