Front Desk Agent - Full Time, The American Club

Location: Kohler, WI Opportunity Join our guest services team, the heartbeat of our business and the warmth our guests remember long after their stay. SPECIFIC RESPONSIBILITIES Providing prompt, courteous and professional guest service in the functions of registration, guest departure, cashiering, reservations and information. Registering guests in and out of Fidelio property management system. Blocking guest rooms, preparing guest folios, guest cards, and programming room keys. Handling all money transactions at the front desk following standard operating procedures. Having knowledge of food and beverage facilities and hours of operation. Posting and recording hotel gift certificates. Being knowledgeable about property and surrounding area, local attractions and shopping services. Adhering to established safety procedures and guidelines. Handling guest complaints. Provide property tours and assist with inquires as needed. Monitor direct bill routing. Process no show/cancellation charges. Monitor waitlist to maximize hotel occupancy. Verify accuracy of reservations 72 hours prior to arrival. Maintain inventory of guest literature. File completed wakeup register. This is a full-time position at The American Club. Shifts will vary between 6:00am and 10:00pm. Weekends are required.