IT Manager

About Nakisa

Nakisa is a global leader in AI-powered enterprise software for Human Resources, Financial Management, and Commercial Real Estate (CRE). Our cloud platform powers mission-critical operations for 1,100+ organizations in 135 countries and serves millions of users.

We are building the next wave of enterprise applications with Nakisa AI. Our products use retrieval-augmented generation (RAG) with secure API integrations to large language models. Customer data stays private and auditable, and we never use client data to train third-party models. This privacy-first design gives enterprises trustworthy AI they can run in production.

What sets us apart is a single platform that connects these functions on shared data models, a focus on high-stakes, compliance-heavy workflows, and a culture anchored in Fairness, Integrity, Service, and Humility. Recognized among Canada’s top employers , we offer hybrid work, supportive leaders, and clear growth paths. Join us to ship reliable, privacy-first AI at global scale.

About the Role

We are seeking a highly skilled and hands-on IT Manager to lead our internal IT operations while remaining deeply involved in the day-to-day administration and evolution of our technology environment.

Reporting to the Senior Director of IT, this role is ideal for a technically strong leader who enjoys balancing people management with hands-on infrastructure work. You will lead a team of IT specialists while serving as a senior escalation point and technical expert across our hybrid environment, including cloud platforms, Microsoft technologies, networking, security, and automation.

You will play a key role in modernizing and scaling our IT function, with a strong focus on operational excellence, automation-first processes, and the adoption of AI-driven tools and workflows. In addition to ensuring the reliability, security, and performance of our infrastructure, you will help shape the future of IT at Nakisa through continuous improvement, process optimization, and technology innovation.

This is a highly visible role that offers the opportunity to influence strategy, improve the employee experience, and drive meaningful change across the business.

What you’ll be doing

• Lead and manage a team of IT technicians, admins, and analysts with focus on automation-first and AI-driven operations.

• Act as an escalation point for complex technical issues and provide Tier 3 support when required for escalated user, system, and network issues in a timely manner with minimal business disruption.

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