Customer Experience Representative

MoviePass is the nation's premier theatrical subscription service. For a monthly fee, MoviePass allows members to use a membership card in conjunction with our iPhone/Android app to see a new movie in theaters every 24 hours. MoviePass is founded by leading technology and entertainment entrepreneurs Stacy Spikes and Hamet Watt. For more information, please go to www.moviepass.com. We're working on a lot of exciting things, and we need your help to give our customers an unforgettable experience. Job Description: Provide frontline support for customers via phone, live chat, email, and social media; troubleshooting and solving customer issues Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products Work with customers to reduce and/or expedite technical, billing or purchase related escalations You should genuinely love helping people You'll also get to be a part of the early stages of a young company, knowing that you have the opportunity to grow as the company grows Tight knit group of dedicated coworkers who will help you grow professionally We're in a great co-working (and dog-friendly!) office. (http://movi.ps/WV07PA) Beer on tap! And there's cucumber water. With lemon! Desired Skills: You’re a HUGE movie buff. We talk about movies/trailers constantly and sometimes discussions get heated. Hard working, motivated, enthusiastic, and honest; work effectively in a fast paced environment You love talking to people, and you're creative with ways to make them happy You can easily handle a phone call, 6 chats, and a barrage of emails, while boxing up t-shirts to send out -- and anything else that gets thrown at you You have a tremendous drive to succeed and solve problems, and you like discussing creative ideas on how to achieve those goals You're eager to learn about the startup world, and you've had entrepreneurial ideas of your own You plan on staying with us for a while because you love seeing projects through to the end The ability to quickly adapt to new situations and think on your feet Proficient use of web-based products, ‘tech-savvy’ BS/BA degree from a 4 year college or university (preferred) What We Need To Get Moving: Cover letter detailing why you'd be the perfect fit for our team, and what you bring to the table (Tell us your favorite movie, too. If you can find a link to a funny, animated .gif from it, even better.) Resume showing relevant experience, your LinkedIn profile, Twitter handle, and any other links you think will give us a better idea of who you are