Collector II

Collector II position is responsible for performing activities associated with all delinquent, fraudulent, and credit card accounts with intent to protect the assets of Tower Federal Credit Union. Reviews all delinquent accounts and contacts members to resolve the past due account(s). Performs duties that include telephone calls, emails, sending letters and system data entry to document collection work/activity. Utilizes various techniques, as circumstances indicate, to promptly collect delinquent balance accounts. Ensures Tower FCU professional image is maintained, while following all established regulatory policies. Serves as a back-up for administrative collection activities. May receive day to day direction from the Senior Collector or other management.