DDM, SAP Technical Consultant

The SAP Basis Consultant is responsible for the independent administration, monitoring, and operational support of SAP systems across the organization's landscape. This role ensures system stability, performance, and security on a day-to-day basis, while actively contributing to maintenance planning, incident resolution, and continuous improvement of Basis operations. The role works closely with the Senior Basis Consultant on complex technical matters, and interfaces with functional teams, business stakeholders, and SAP support as required. It is suited for a technically capable individual who can execute the full scope of standard Basis tasks independently, and is developing toward broader ownership in areas such as landscape design, DR strategy, and vendor negotiation. Key responsibilities include: Performing daily system monitoring across all SAP systems including availability, performance, database health, short dumps, cancelled background jobs, and backup status Supporting P1/P2 incident resolution by executing assigned actions, assisting in stakeholder updates, and preparing RCA drafts for senior review Managing the full user lifecycle including creation, modification, deletion, FFID requests, inactive user reviews, and license charge-out Executing normal and urgent transports to production, coordinating with functional teams on scheduling and release cycles, and escalating conflicts as required Applying SAP Notes independently; executing kernel patches and support package applications under senior guidance with full pre/post checks Performing SAP quarterly maintenance tasks and supporting unplanned maintenance, with awareness of business calendar to minimize operational impact Managing and optimizing periodic batch jobs, and handling printer creation, maintenance, and troubleshooting independently Monitoring certificate expiry and executing renewals for SAP and related systems per schedule Opening and following up SAP support tickets via SAP for Me portal for standard issues; escalating complex or delayed cases to the senior consultant Participating in SAP ECS weekly meetings and raising technical questions and clarifications under senior guidance Performing basic BTP configuration including subaccount setup, destination, and connectivity; escalating complex integration issues Using Cloud ALM for system monitoring, task management, and operational analytics Maintaining and updating operational runbooks and SOPs to reflect current system state following any changes Coordinating with functional teams on data archiving, Fiori/BTP support, and ad-hoc project-related Basis tasks Supporting internal and external audits by independently handling standard audit requests and evidence preparation