Member Relations - Mews House Mayfair, Central London (4 Month FTC)

The Role…

At Soho House, as Member Relations you will act as a key point of contact for our members, ensuring that every interaction reflects the exceptional standards and personalised service of the club. You will support the full member journey — from onboarding and engagement to retention — while fostering a welcoming, attentive, and professional environment throughout.

This is a guest-facing role that requires excellent interpersonal skills, attention to detail, and a genuine passion for hospitality and community building.

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 years' continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

• Serve as the primary contact for members, addressing enquiries, resolving concerns, and delivering personalised support.
• Maintain a strong presence in key areas of the club to engage with members and enhance their overall experience.
• Support onboarding of new members, including welcome communications, tours, and orientation.
• Maintain accurate member records in the CRM system, ensuring timely updates on preferences, interactions, and feedback.
• Assist with the coordination of member events, reservations, private bookings, and special requests. <li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":720,&amp