Service Dispatcher

Scope of Work The Service Account Coordinator plays a vital role in the success and overall organization of the office. This position is responsible for the day-to-day management and progression within Service. The work location for this position will be in-office, Monday through Friday. The Service Account Coordinator provides high-level customer support, scheduling coordination, and relationship management while ensuring accurate communication between customers, field technicians, and internal teams. This role is highly email-focused, requires strong organizational and multitasking skills, and involves daily communication with field technicians. The Service Account Coordinator reports directly to the Service Manager. Key Responsibilities Customer & Account Management • Regular communication with customers. • Manage and maintain ongoing customer relationships through proactive, responsive, and collaborative communication • Update customers with service-related documents, deliverables, and technical notes (technotes) Scheduling & Coordination • Monitor team email inboxes for new service work requests • Respond to customers with scheduled service dates and schedule changes in a timely manner • Communicate schedule updates and changes to both customers and field technicians • Coordinate and map service territory assignments to support efficient technician scheduling Service Operations Support • Review the previous day’s work orders to confirm completion and accuracy • Ensure service activity is properly documented and communicated • Utilize Spectrum and other internal systems for scheduling, tracking, and account updates Communication & Collaboration • Communicate daily with field technicians to coordinate work, address questions, and resolve scheduling issues • Maintain clear, professional, and positive communication with customers and internal teams • Support the Service Manager and department with special projects or additional tasks as assigned Professional Skills & Workplace Expectations • Maintain a strong customer-focused mindset with an upbeat and positive attitude • Multitask effectively in a fast-paced, email-heavy office environment • Demonstrate strong organization, attention to detail, and follow-through Minimum Requirements Education • High school diploma, G.E.D., or equivalent combination of education and experience required Experience & Skills • Previous experience in an office or administrative setting preferred • Strong multitasking and organizational skills • Excellent verbal and written communication skills • Comfortable working in a high-volume email environment • Proficient with computers and scheduling/account management software (Spectrum experience preferred) • Previous customer service or service coordination experience preferred