MSP Helpdesk Technician 3

What do we offer YOU? Very competitive compensation package Annual fully paid training for continuing education Collaborative team environment Entrepreneurial work environment Career Growth with an active mentorship program to help guide your advancement as an IT Professional Health, dental, vision, sick and vacation leave, cell phone reimbursement , gym membership, and more 401k with a generous employer match Who are YOU? You are an experienced Helpdesk Support Professional with 4-6 years of helpdesk technician experience. You enjoy interacting with clients to solve their IT problems and issues AND working with a team of energetic people who enjoy "gaming" in their spare time. This client remote work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is required. Our clients will depend on your “cool and calm” demeanor, mixed with a wide range of knowledge in all aspects of technology, and is a critical requirement. What does your day/week look like? Support Clients with technical issues involving Microsoft's core business applications, Cloud offerings, and virtual environments. Remote and onsite troubleshooting workstations, networks, and servers Manage and support disaster recovery and business continuity solutions Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Terminal Services, and Citrix Maintain and documentation for hardware, applications, and SOPs Communication with Clients to keep them informed of incident progress or notification of impending changes or agreed outages