Senior Campaign Operations Manager

This is a 12 month fixed term employee contract.

This posting reflects an existing vacancy.

JOB PURPOSE

This role is part of our eBay Inhouse team, where you will be employed by DEPT® but embedded within eBay.

We're seeking a Senior Campaign Operations Manager to support eBay's Regulatory team. In this role, you will serve as the operational backbone for regulatory-focused campaigns across multiple markets. You’ll drive detailed planning, manage cross-functional coordination, and ensure campaigns are delivered on time, aligned, and fully approved across business units.

Success in this role requires strong project management skills, executive-level communication, and the ability to work independently in a fast-moving, global environment. The ideal candidate is proactive, resourceful, highly organized, and comfortable navigating ambiguity while building relationships across teams.

WHAT YOU’LL DO:

Campaign & Regulatory Initiative Planning

• Develop detailed project plans and timelines (in Google Sheets) for regulatory campaigns across multiple markets and quarters
• Break initiatives into clear steps, milestones, dependencies, and ownership assignments
• Collaborate with Program Leads, copywriters, agencies, Legal, Product, Trust, and other business units to define scope and realistic delivery timelines
• Plan and maintain forward-looking regulatory campaign calendars aligned to evolving legal requirements
• Proactively identify risks, gaps, and dependencies before they impact delivery

Cross-Functional Coordination & Leadership

• Build strong working relationships across Legal, Product, Operations, Communications, and regional stakeholder groups
• Proactively drive projects forward by identifying required inputs, stakeholders, and approvals without requiring detailed direction
• Communicate clearly and professionally with senior stakeholders, providing context, recommendations, and status updates throughout the project lifecycle
• Facilitate stakeholder alignment meetings and ensure decisions, actions, and next steps are documented and executed

Content & Platform Operations

• Execute content updates and publishing across in a new content management platform for multiple languages. Must have prior experience using a CMS tool
• Coordinate translation, reviews and approvals with stakeholders
• Maintain accuracy and quality control across content, communications, and supporting documentation
• Serve as the central coordination point for internal stakeholders and external agencies

Tradeshow & Event Project Management

• Develop detailed timelines for regulatory-related tradeshows and events
• Coordinate deck development, design timelines, and approval processes
• Oversee proofreading and quality control of materials
• Manage production timelines for printed collateral
• Coordinate ordering of giveaways, swag, and event materials
• Ensure timely delivery and alignment with brand and compliance requirements

Measurement & Insights

• Create and deploy customer satisfaction surveys using internal tools
• Track, analyze, and report on survey results to identify trends and areas for improvement
• Monitor and analyze traffic to campaign-related websites and landing pages
• Provide clear reporting on campaign performance and engagement metrics
• Translate data into actionable insights to inform future regulatory campaign planning

Presentation & Communication

• Develop structured, visually clear internal presentations outlining campaign plans, timelines, and progress
• Present updates confidently to stakeholders and mid-sized internal audiences
• Ensure consistent, well-organized communication across global partners

WHAT YOU BRING:

• 8-10 years of experience in campaign management , marketing operations, communications, in a large corporate or matrixed environment
• Experience using a Content Management system
• Proven experience building structured project plans and managing complex, multi-stakeholder initiatives
• Strong proficiency in Google Suite
• Experience coordinating with cross-functional stakeholders and external agencies
• Ability to manage multiple parallel projects across different markets and time zones
• Strong English writing and proofreading skills. Additional languages would be a plus
• Exceptional attention to detail and follow-through
• A proactive, forward-thinking mindset — able to anticipate next steps, risks, and dependencies
• Strong organizational and prioritization skills

Desirable skills

• Experience supporting regulatory, compliance, or public policy initiatives
• Familiarity with translation/localization workflows
• Experience managing print production or event logistics
• Ability to translate performance data (traffic, engagement, conversion metrics) into actionable insights and ROI assessments.

The anticipated annual salary range for this position is $85,000 - $120,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

WE OFFER

• A flexible, hybrid working policy.
• An excellent salary based on experience and equal pay policies.
• Mental health support, and company sick pay scheme.
• 15 days paid holiday annually (plus Public Holidays).
• Refreshments are provided in the office all week.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.