Customer Service Representative - FT

Customer Service Representative About Nozzle Nolen Nozzle Nolen Pest Solutions is a family-owned company that has proudly served South Florida for generations. We are committed to putting people first, delivering excellent service, and creating a positive experience for every customer and team member. We are looking for an experienced and customer-focused Customer Service Representative to join our team. The ideal candidate has at least two years of customer service or call-center experience and can communicate with empathy, confidence, and professionalism. Responsibilities Handle a high volume of incoming customer calls professionally and efficiently Deliver a positive customer experience during every phone interaction Listen carefully to customer questions, concerns, and service needs Schedule, confirm, reschedule, and update customer appointments Explain services, pricing, account information, and company policies clearly over the phone Assist frustrated customers while remaining calm, patient, and solutions-focused Accurately document all customer conversations in the company’s system Coordinate with technicians, service managers, and other departments to resolve customer concerns Recommend additional services when appropriate Follow up with customers by phone to confirm that concerns have been resolved Meet established call-quality, productivity, and customer-service expectations