Support Staff - Vet Assistant

Across Canada, VetStrategy is a network of veterinary practices united by a shared purpose: healthy animals, happy owners. We bring this to life through three promises: • Our People Promise – To be a great place to work. • Our Customer Promise – To deliver world-class veterinary care, locally. • Our Sustainability Promise – To be a force for good. Guided by our values—We Care, We Dare, We Share—we prioritize well-being, embrace challenges, and foster collaboration. Rooted in passion and compassion, we support our people, patients, their families, and our communities. Humble and approachable, we achieve more together. Position Title: Veterinary Technologist Assistant Reports to: Lead Specialty Registered Veterinary Technologist Department: Neurology Status: Full-time Permanent Position Summary The Veterinary Technologist Assistant (TA) plays a key role in supportin the Neurology team by assisting with a variety of procedures and treatments, while consistently modeling exceptional patient care and collaborative teamwork at Pulse Veterinary Specialists & Emergency. The Neurology TA will report to the Lead Specialty Registered Veterinary Technologist (RVT) and will work closely with the Dr. Casey Smith and other team members to deliver exceptional patient care to ensure all feel welcomed and cared for. The ideal candidate values maintaining a collegial working culture and prioritizes embracing the strategy, commitments, and goals of the organization. Duties and Responsibilities • Deliver exceptional patient care. • Assist Specialty RVTs and Specialty Veterinarians with various tasks and treatments. • Greet patients and their owners as they arrive and show them to an examining room. • Provide patient restraint as required during procedures and examinations. • Operate, clean, and perform routine departmental maintenance on surgical and hospital equipment. • Ensure internal and external hospital cleaning schedules are followed. • Perform inventory management of supplies and pharmaceuticals as required, including ordering, receiving, storage, and handling. • Provide basic nursing care for hospitalized patients, • Performs decontamination, inspection, assembly, sterilization, and storage of surgical supplies. • Reports problems or malfunctioning equipment to supervisor • Ability to work in a fast-paced environment. • MRI safety training would be required to be completed • Assist with maintaining practice software including client and patient record management. • Openly and proactively communicate updates to Neurology, Specialty Medicine, and management team members. Prioritize interdepartmental synergy by maintaining open lines of communication with other departments. • Follow all hospital standard operating procedures (SOPs) to support efficient and safe operations. • Follow all federal and provincial animal health laws and regulations regarding workplace health and safety. • Adhere to the hospital’s health and safety policies. Other duties may be assigned as required. Qualifications Education and Experience The ideal candidate will have: • Minimum of 2 years experience working with animals. • Minimum of 1 year experience working as veterinary assistant preferred (preferably in a specialty department). Knowledge, Skills and Abilities • Confident working with a wide range of animals and communicating effectively and compassionately with their owners. • Demonstrates strong customer service skills with a focus on creating positive client experiences. • Excellent interpersonal, verbal, and written communication abilities. • Adaptable and able to remain calm and composed in fast-paced or high-pressure situations. • Strong organizational and time management skills, with the ability to work independently and prioritize tasks effectively. • Skilled in active listening and thoughtful problem-solving. • Motivated to contribute to the ongoing improvement of the practice and committed to continuous professional growth. Company Benefits Pulse employees receive: • Competitive compensation package • Continuing education support and benefits • Discounts on care for personal pets • Coverage of professional dues • Uniform allowance • Shift differentials where applicable • Opportunities for career growth and ongoing professional development • Collaboration with a diverse, knowledgeable team offering a wide range of experience Do not miss out on this unique opportunity to join a fun and dynamic team! VetStrategy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please reach out to careers@vetstrategy.com.