Veteran Directed Care Options Counselor Assistant- Must Live in US Virgin Islands to Apply (47462)

Candidates must live in US Virgin Islands to apply! A highly organized and self-motivated problem solver to support Community Living Programs with a special emphasis on the Veteran Directed Care (VDC) Program. Requires demonstrated excellent writing, interpersonal customer service (telephone and in-person) and computer skills (Microsoft Word, Excel, and Outlook). This position reports directly to their assigned VDC Options Counselor. Essential functions Routine contact with clients and fiscal staff. Assist with missing timesheets or timesheet issues for VDC program. Prepare new enrollment packets for clients and complete follow-up on missing/incomplete/incorrect documents. Prepare and follow up on written Veteran requests, case closings, and authorizations needed for VDC program. Perform data entry in Cumulus. Complete monthly phone calls. Complete quarterly visits in the veteran’s home. Complete assessments in-home or by phone as needed. Assist VDC Options Counselors with all components of the VDC program as needed. KNOWLEDGE, SKILLS AND ABILITIES Has knowledge of: HIPPA regulations. Microsoft Office programs (e.g., word processing, spreadsheet, PowerPoint, e-mail). Other computer programs as related to job performance. General Medicaid & Medicare eligibility criteria. Bay Aging corporate policies and procedures. Use of agency data base systems-training provided, as needed. Stays current in the knowledge of the profession, community resources, and funding opportunities available to seniors and disabled adults. Utilizes knowledge in advocacy of client needs. Maintains certifications and other training as required under agency policies or as mandated by program guidelines WORKING ENVIRONMENT Office-based position with minimal physical requirements (ability to lift 15lbs, walking and climbing stairs). Requires regular independent travel around the area served by Bay Aging. Approximately 80% of the essential functions of the position can be performed remotely.