Customer Service Representative Full Time (Bilingual: French & English)

Please whitelist the domains " lever.co " and " hire.lever.co " with your email provider to make sure you get our emails. Wing Assistant is looking for a French-English Customer Service Representative to work remotely on a Full-time status. We are working with a client in the Specific industry. Primary Tasks: • Respond promptly to client emails and portal requests in French and English regarding their concerns • Handle inbound and outbound phone calls , prioritizing urgent and last-minute client needs across both French and English-speaking customers • Assist customers with their needs , offering empathetic support and swift coordination • Update and maintain accurate customer records to ensure seamless information flow and accessibility • Resolve client concerns efficiently and professionally , ensuring swift troubleshooting and clear communication in both languages • Build trusted relationships with customer accounts through proactive, friendly, and solution-oriented interactions • Ensure complete customer satisfaction during every engagement, taking the extra mile to support and reassure clients • Document all interactions and case updates , adhering to internal procedures, guidelines, and data privacy protocols • Guest Communication: Handle after-hours inquiries (live chat, SMS, email, phone) for bookings, issues, and urgent requests. • Coordination: Dispatch maintenance/housekeeping for emergencies (e.g., lockouts, repairs) and follow up. • Reservation Support: Process payments, verify guest details, and manage check-in workflows • Ad hoc tasks Required Experience: • Fluent in English (written & spoken) & French (written & spoken) • At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity • Excellent English and French communication skills, both written and verbal (at least B2 level) • Excellent phone, email, and instant messaging communication skills • Solid organizational and time management skills • Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP • Experience with word-processing software and spreadsheets (e.g., MS Office) • Knowledge of online calendars and scheduling (e.g., Google Calendar) • Proactive & confident with keen attention to detail • Able to work in EST Software Tools and Websites Required: Microsoft Office (Excel for trackers). Cloudbeds (reservation management). Ikea (guest journey management). MaintainX (maintenance ticket system). Schedule: 12 midnight to 8am EST (40hrs per week) Salary: up to PHP50,000/month Technical Requirements: • USB Headset with Noise Cancellation feature • Working Webcam • Computer with at least 1.8 GHz processor and at least 4GB RAM • Main Internet Service Speed: at least 25 Mbps cable connection • Backup Internet Service Speed: at least 10 Mbps Benefits: • Job Security and Stability • Paid Training • Inclusive Culture • Upskilling Opportunities • 100% Work-From-Home • Exceptionally Supportive Team • Opportunities for Career Growth • Fun Work Environment • Holiday & Overtime Pay Please note: • Only qualified candidates will be invited to take the assessment & scheduled for an interview. • We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website . • You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.