Solutions Architect, Utilities, Customer Solutions Meter to Cash

Are you ready to make an impact?

West Monroe is seeking a Solutions Architect to join our Energy & Utilities (E&U) practice, specializing in Customer Solutions. This role will focus on the Meter to Cash lifecycle and related technologies, helping utility clients design and implement solutions that improve customer experiences, enhance operational efficiency, and drive business outcomes.

As a Solutions Architect, you will play a critical role in solution design, technology integration, and client engagement. You will leverage your expertise in CIS, MDM, CRM, CCaaS, and customer-facing digital platforms to deliver impactful systems that transform utility operations.

This role can be based in a primary Energy & Utilities office as listed or remote in the United States.

Key Responsibilities

• Architect end-to-end solutions across the Meter to Cash lifecycle, including meter reading, billing, payments, collections, and customer service.
• Utilize your knowledge of major platforms such as CIS, MDM, CRM, CCaaS, and customer-facing digital solutions.
• Support the integration and implementation of CIS and MDM systems, ensuring alignment with client business goals.
• Develop solutions that enhance utility customer interactions through mobile apps, web portals, self-service platforms, and other digital tools.
• Work closely with IT, operations, and customer service teams to ensure cross-functional alignment and delivery success.
• Contribute to team development by sharing expertise and providing training on emerging technologies, including Kraken, a next-generation CIS platform.
• Build strong relationships with clients, acting as a trusted advisor and subject matter expert in the E&U space.
• Support business development efforts by identifying opportunities, contributing to proposals, and expanding client relationships.
• Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising judgment in evaluating outputs.
• Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes.

Qualifications

• 7+ years of experience in the Energy & Utilities industry, with a focus on Meter to Cash processes.
• Proven expertise in implementing or integrating CIS and MDM platforms (e.g., SAP IS-U, Oracle CC&B, Oracle Utilities MDM, Itron, Landis+Gyr).
• Familiarity with CRM, CCaaS, and customer-facing digital solutions.
• Deep understanding of the Meter to Cash lifecycle and supporting technologies.
• Ability to design solutions that improve customer experience and operational efficiency.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities, with comfort working across IT, operations, and customer service teams.
• Proficiency