Account Manager

Exponential-e

Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.

We’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

Job Description

Overall purpose of the job:

• To secure new business within existing client accounts, increasing Exponential-e’s revenues in line with set targets.

• To renew customers and thus minimise churn & erosion.

Key responsibilities for this job:

• To sell new business to existing accounts & renew services where required.

• To leverage potential within group customers by going High & Wide within the group

• Evaluating those strategies and ensuring Exponential-e’s readiness to keep pace with the implementation of new programs, projects, or features consistent with those strategies

• Increasing the revenue opportunity within each client’s business portfolio as it relates to utilising additional Exponential-e services or product offerings

• Tracking and escalation of client issues alongside the client relationship team

• Establish and coordinate planned visits at the customer location and at Exponential-e

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