Director of Digital Services

Pay Range: $149,900 - $187,400

Remote Eligible: Hybrid

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.

General Purpose of the Position

The Director of Digital Services is responsible for leading the credit union’s digital channel strategy, platform management, and member-facing technology experience. This role owns the online and mobile banking platform, manages the primary digital banking vendor relationship, and drives continuous improvement of the digital member experience through innovation in self-service, automation, and personalization. This leader ensures the credit union’s digital channels are reliable, competitive, and continuously evolving to meet member expectations. The Director partners with internal stakeholders to deliver digital experiences that support business objectives. This role is focused on how members experience the credit union through technology, translating business requirements into excellent digital delivery.

Essential Duties and Responsibilities

• Own all platforms within the Digital portfolio, managing feature roadmaps, release cycles, platform configuration, performance, uptime, and member-facing experience.

• Lead strategic vendor relationships, including contract negotiations, SLA management, roadmap alignment, and escalations.

• Build and develop a high-performing Digital Services team. Foster a high-performance culture by setting expectations and accountability standards. Provide the team with continuous coaching, feedback, and meaningful performance evaluations to drive engagement and retention.

• Ensure scalability, reliability, security, and performance of all digital banking platforms and member-facing digital tools.

• Own digital user experience standards, ensuring every member-facing digital interaction is intuitive, accessible, and consistent across platforms.

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