Membership Manager

A Girl Scout Membership Manager is responsible for developing and executing strategies to attract, retain, and grow Girl Scout membership within a designated geographic area. The Membership Manager will ensure a positive experience for all participants through effective outreach, communication, continued support and relationship management. Values : Passion for the Girl Scout mission, positive attitude, strong work ethic, adaptability in changing environments and respect for colleagues, volunteers and other stakeholders. This is a safety sensitive position. This position requires fluency in both English and Spanish. Key Responsibilities: Membership Recruitment: Through analysis of community needs, and demographic and membership data, develops and implements a strategic recruitment plan for membership growth in designated geographic areas. Increased focus on Hispanic and emerging communities. Organizes and conducts recruitment events to achieve membership recruitment goals and works with volunteer recruiters to conduct recruitment events in their geographic area. Identifies and targets potential new Girl Scout members through community outreach, partnerships with schools and organizations, and social media campaigns. Conducts presentations and workshops to educate families about the Girl Scout program. Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to members of the council. Membership Retention and Support: Provides support and guidance to troop leaders to equip them with the necessary skills for leading successful troops, to ensure quality programming and to increase member satisfaction. Ensures a welcoming and comprehensive onboarding experience, easy access to resources, continual communication and learning opportunities for new troop leaders and volunteers. Organizes member appreciation activities to foster loyalty and retention. Provides timely problem solving and conflict resolution support when appropriate. Administrative Volunteer Support: Establishes the appropriate volunteer administrative support team to accomplish priorities by selecting, appointing, and coaching volunteers. Works with admin team to plan recruitment, learning, support and retention efforts. Attends monthly meetings to provide information, mini-trainings and continued support to administrative team members, troop leaders and support volunteers. Volunteer Recruitment and Management: Recruits, onboards and supports adult volunteers to serve as troop leaders, committee members, support staff, volunteer recruiters and various administrative roles. Data Analysis and Reporting: Monitors membership trends and analyzes data to identify areas for improvement and adjust recruitment strategies accordingly. Prepares regular reports on membership growth, retention rates, and performance. Community Engagement: Collaborates with local businesses, organizations, religious institutions and community leaders to promote Girl Scouting initiatives and increase visibility. Participates in community events and festivals to connect with potential members and volunteers. Administrative: Provides high quality customer service by optimizing the use of technology, clarifying desired information, researching, locating and delivering findings. Works with Membership Support Specialist to properly document all pertinent information in Salesforce to support conversion of leads. Assists with volunteer appreciation activities, retreats, training conferences, and events. Attends all regular staff meetings, department meetings, team meetings, and additional staff events when requested or assigned. Promotes good working relationships with staff and volunteers. Performs other duties as necessary or assigned.