Front Desk Manager

Sheraton Miami Airport Hotel & Executive Meeting Center is looking for a Front Office Manager to join our team! As the Front Office Manager, you will oversee and manage the daily operations of the Front Office Department, ensuring exceptional guest service and efficient hotel operations. You will be responsible for leading the front desk team, maintaining high service standards, managing guest relations, and supporting overall hotel performance. The Front Office Manager plays a key leadership role in creating positive guest experiences and fostering a professional, service-oriented environment. Essential Duties: Lead the Front Office team, including managing staff, scheduling work shifts, and ensuring exceptional guest service. Supervise daily front desk operations, including check-in, check-out, reservations, and guest inquiries. Provide training, coaching, and development opportunities for front office associates. Ensure compliance with hotel policies, procedures, and brand standards. Must be able to withstand prolonged periods of standing and/or walking. Ability to sit at a desk and work on a computer for prolonged periods of time. Must be able to lift 30 pounds at times. Ability to work a flexible schedule, including weekends, holidays, and evenings when necessary. Specific requirements of the role: Oversee all Front Office functions, including guest registration, room assignments, billing, and guest departures. Monitor guest satisfaction and resolve guest concerns promptly and professionally. Manage front office staffing levels and organize employee schedules. Ensure accuracy of guest accounts, cash handling procedures, and daily reports. Coordinate with Housekeeping, Maintenance, Sales, and other departments to ensure seamless guest experiences. Maintain records and prepare operational and performance reports. Assist in recruiting, hiring, onboarding, and training front office staff. Ensure compliance with safety, security, and hospitality standards. Perform other duties as assigned.