Resource Manager

Hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

We’re looking for a passionate eager to learn Resource Manager to join our EMEA resourcing team for our Experience & Engineering supporting DACH Team (Across Germany and Switzerland) and other EMEA-wide tasks. This role is essential in ensuring efficient resource allocation, optimizing utilization, and aligning with business growth in a fast-paced digital environment.

You’ll be responsible for supporting other Resource Managers matching the right talent to the right projects - balancing team skills, availability, and project needs to deliver high-quality work, on time and on budget. This includes managing billable headcount, supporting dynamic staffing needs, and planning ahead with the Commercial team to align with the business pipeline.

A basic understanding of digital project delivery (e.g., websites, e-commerce, mobile apps) and the roles involved - such as UX/UI Design,Strategy, Engineers, QA, Devops , among others.

We’re looking for someone with excellent people skills, an analytical mindset, and a proactive approach to team planning - someone who can help us operate with agility, elevate our talent, and support impactful client work.

At DEPT®, you’ll work in a creative, fast-moving environment alongside brilliant minds, for a wide range of global clients. We value curiosity, growth, and a drive to make a positive impact.

WHAT YOU'LL DO

Key Responsibilities:

Resource Planning Support

• Support the Senior Resource Manager in tracking and updating resourcing requests across Experience & Engineering teams
• Help monitor capacity and utilization data for assigned accounts, flagging over/under-allocation to the Senior RM
• Update staffing plans and allocations in the system as directed by senior team members

Demand Forecasting Support

• Update the resourcing tool with forecast information provided by the Senior RM and Project Managers
• Keep forecast data current and organized so it's ready for review
• Support bench reporting by pulling and organizing data on available resources

Cross-Regional Coordination

• Support the Head of RM with cross-regional accounts by understanding resource requests and following up with other RMs to check availability across markets
• Support the search and onboarding of freelancers and partners when needed
• Support freelance tracking across EMEA

Stakeholder Support

• Act as a day-to-day point of contact for basic resourcing questions from Project Managers and Craft Leads, escalating complex issues to the Senior RM
• Help prepare materials and updates for stakeholder meetings
• Support communication between resourcing and delivery teams

Issue Flagging & Follow-Up

• Identify and flag potential scheduling conflicts or resourcing risks to the Senior RM
• Help track resolution of conflicts and follow up to ensure changes are implemented correctly

Reporting & Data Maintenance

• Maintain accurate and up-to-date data in resource management tools (e.g., Resource Guru)
• Support time tracking and allocation compliance by following up with teams on missing entries
• Pull and organize reports on utilization, capacity, and bench/freelance ratios for the Senior RM
• Assist in preparing regular reporting summaries for leadership review

WHAT YOU'll BRING

Experience & Background

• 1–2 years of experience in Resource Management, Project Coordination, or a related administrative/support role, ideally within a digital agency or product environment
• Exposure to working across multiple markets or cultures is a plus (EMEA experience is a plus)

Digital & Technical Understanding

• Basic familiarity with digital roles (Backend, Frontend, DevOps, QA, Business Analysis, UX/UI, Project Management)
• General understanding of digital product delivery (web, e-commerce, mobile) and how cross-functional teams work together
• Willingness to learn how project needs translate into staffing plans

Analytical & Tools

• Good attention to detail and comfort working with data and spreadsheets
• Proficiency in Excel; experience with reporting tools like Power BI is a plus
• Experience with resource management tools (Resource Guru) is a plus, but not required

Stakeholder Management & Communication

• Good communication and interpersonal skills, comfortable interacting with colleagues at different levels
• Comfortable working cross-functionally and asking questions when needed

Ways of Working

• Organized, detail-oriented, and process-driven
• Able to manage multiple tasks and follow through in a fast-paced environment
• Proactive and willing to flag issues early

Mindset & Culture

• Collaborative, team-oriented, and hands-on
• Strong sense of ownership and accountability for assigned tasks
• Resourceful, adaptable, and eager to learn
• Clear and professional communication skills

Language

• Business-level English required

WHAT YOU'll GET

• The recruiter will share the location specific benefits in the interview process.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with cl