Outdoor Guest Services Supervisor (Transportation Specialist)

Outdoor Guest Services Supervisor (Transportation Specialist) General Purpose: The Outdoor Guest Services Supervisor, Transportation Specialist is responsible for the daily supervision, coordination, and safe operation of Purgatory Resort’s transportation services and outdoor guest operations. This position combines administrative, supervisory, and hands-on transportation responsibilities to ensure seamless guest and employee movement throughout the resort and surrounding areas. The Supervisor oversees a year-round fleet of vehicles, leads and trains staff, coordinates guest and homeowner transportation, and ensures compliance with all PUC, DOT, FTA, and FMCSA regulations. This position also supports outdoor guest service operations, including events, grounds, parking, and ticket scanning. Essential Duties and Responsibilities: Operations & Scheduling ● Assign, schedule, and dispatch transportation for guests, employees, and homeowners using LimoAnywhere and other scheduling tools. ● Coordinate and communicate shuttle routes, event transportation, and special reservations. ● Overseer vehicle maintenance schedules and coordinate repairs or service needs. ● Maintain a clean, safe, and reliable vehicle fleet; ensure vehicles are fueled, washed, and inspected regularly. ● Provide accounting and billing support for transportation services including guest billing, mileage tax, and airport fees. Supervision & Leadership ● Supervise, and support all transportation and outdoor guest services staff. ● Conduct performance evaluations and address performance issues promptly. ● Train new employees on driving procedures, guest interaction, and departmental policies. ● Promote a culture of professionalism, safety, and guest satisfaction. ● Facilitate CDL driver training and licensing programs; oversee driver schedules and vehicle maintenance logs to ensure a safe, fully staffed transportation department. Compliance & Safety ● Maintain compliance with DOT, FMCSA, FTA, and PUC licensing, reporting, and documentation requirements. ● Track and manage driver qualification files including CDL renewals, medical certificates, and driving records. ● Maintain and document a comprehensive departmental safety program, ensuring all required meetings and inspections are completed and logged. ● Conduct driver road tests and maintain required documentation for new hires. Guest & Administrative Support ● Provide professional, courteous service to guests and homeowners. ● Respond to guest inquiries, transportation requests, and complaints with accuracy and professionalism. ● Coordinate with other resort departments to support special events, weddings, and outdoor guest operations. ● Prepare reports, spreadsheets, and communications for management as needed. ● Ensure all department communications are timely and accurate. Driving Duties ● Safely transport guests and employees in company vehicles as needed. ● Operate vehicles in compliance with all resort, state, and federal regulations. ● Ability to make quick, sound decisions in adverse weather or traffic conditions Other Duties as Assigned