Complex Rehab Lead - Harrisburg, PA

Location: Harrisburg, PA Department: Complex Rehabilitation Make an Impact. Take Ownership. Help Change Lives. At Blackburn's, we believe in putting people first—our patients, our employees, and our communities. As a trusted provider of Complex Rehabilitation Technology (CRT), we're looking for a motivated, solutions-oriented Complex Rehab Lead to join our growing Harrisburg team. This is more than an administrative role. We're seeking someone who takes initiative, thrives on ownership, and enjoys being a trusted resource for both patients and teammates. The ideal candidate is a self-starter who can independently manage priorities, identify opportunities for improvement, and help drive successful outcomes for our patients and team. What You'll Do As a Complex Rehab Lead, you'll play a critical role in supporting patients who depend on specialized mobility and rehabilitation equipment to maintain their independence and quality of life. Key responsibilities include: Coordinate rehab patient accounts from intake through delivery and funding approval Serve as a primary point of contact for patients, caregivers, therapists, physicians, and referral sources Manage insurance verification, prior authorizations, and documentation requirements Prepare and process orders while ensuring accuracy and compliance Collaborate with ATPs, clinicians, and internal departments to keep accounts moving forward Proactively identify and resolve obstacles that could delay patient care or equipment delivery Maintain accurate documentation and account records within company systems Support process improvement initiatives and contribute ideas that enhance efficiency and patient experience Act as a dependable resource within the department by helping prioritize work, sharing knowledge, and promoting team success What We're Looking For Successful candidates will bring a combination of customer service, organization, problem-solving, and leadership qualities. Preferred traits include: Self-motivated and able to work independently with minimal supervision Strong organizational skills and attention to detail Ability to manage multiple priorities in a fast-paced environment Excellent communication and relationship-building skills Professional, compassionate, and patient-focused approach Comfortable taking ownership of challenges and driving solutions Experience in healthcare, insurance, rehabilitation, case management, or medical equipment is preferred but not required Why Blackburn's? Meaningful Work Every day, you'll help individuals gain access to life-changing equipment that improves mobility, independence, and quality of life. Leadership Opportunity We're looking for someone who wants to be more than a coordinator—someone who takes initiative, leads by example, and helps elevate the performance of the team. Comprehensive Training Our structured onboarding and training program is designed to set you up for long-term success. Career Growth Join a growing organization that values internal development, professional growth, and promoting talent from within. If you're someone who enjoys taking ownership, solving problems, and making a meaningful impact in the lives of others, we'd love to hear from you.