Customer Service Supervisor

Our client is currently recruiting a Customer Service Supervisor working as part of the Customer Services Team. The role of the Customer Service Supervisor is to lead a team of customer service colleagues, to build strong relationships with our customer-base and to proactively manage customers’ expectations. The Supervisor will be a key member of the Customer Services Leadership team. You will resolve any emerging problems quickly and efficiently while ensuring that your team meets the key performance metrics required by the business. You will be proactive in managing, training and guiding agents in performing their duties while providing a high level of support and mentoring. You will represent your team at operational...