Implementation Consultant

Main responsibilities Deliver remote training sessions to new and existing customers Manage multiple implementation projects from planning through to go-live Understand customer processes and recommend effective system workflows Collaborate with Technical, Onboarding, and Customer Success teams to coordinate customer requirements Support customers during go-live and adoption phases Maintain expertise in new product features and industry best practices Contribute to internal knowledge sharing and training initiatives Ensure a high standard of customer service, training delivery, and project administration Requirements Excellent written and spoken English communication skills Experience delivering software training or implementation services Strong communication and presentation skills Experience analysing business processes and translating them into training or implementation plans Ability to manage multiple projects and stakeholders simultaneously Customer-focused with excellent organisational skills