Triage Specialist

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com .

Company: Grand Rapids Ophthalmology Job Title: Triage Specialist Location: Grand Rapids, MI

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts

RESPONSIBILITIES:

• Manage calls and questions from patients in a timely and orderly fashion.
• Prioritize calls from patients and staff based on severity of request and need
• Demonstrates quality patient service during interactions with patients, coworkers, and vendors
• Exhibits a positive attitude and is flexible in accepting work assignments and priorities
• Meets attendance and tardiness expectations
• Is dependable; follows policies and procedures
• Maintains professionalism in interactions with patients and coworkers
• Performs quality work and consistently exhibits initiatives
• Receive calls not handled by patient intake dept, decide appropriate course of action and/or speak directly with doctor, execute plan (i.e. make appointment, call in drops etc), document all activity in patient record.
• Notify patient of need to reschedule appointments; timely call back to all patient voice mails in triage mailbox.
• Act as information desk/patient guidance which includes but is not limited to providing information to patients with questions, providing directions, etc.
• Schedule return appointments.
• Daily monitoring of NextGen task basket.
• Process all pharmacy requests using e-Rx, obtain authorization, distribute sample drops and make proper documentation in patient record.
• Provide timely call back to all patient voice mails in triage mailbox
• Fax and electronically send items to pharmacy or physicians offices as requested.
• Follow up on all outside lab work, document received reports, present to doctor and contact patient per doctor request.
• Manage doctor to doctor calls, doctor to patient calls.
• Monitor schedules, including but not limited to cancellations and schedule changes per doctor request and follow up for patients to be rescheduled.
• Other duties as assigned

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED)
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

LICENSES AND CREDENTIALS

• Minimum Required: None

SYSTEMS A ND TECHNOLOGY

• Proficient in &l