Field Engineer / FDE

ABOUT THE ROLE This is the execution-focused half of a Forward Deployed Engineering function at a fintech startup building global business identity infrastructure. You'll serve as the technical bridge between customers and the product team — owning implementations end-to-end, from scoping through rollout, and feeding real-world insights back into the product. WHAT YOU'LL DO - Work directly with customers to help them successfully implement and adopt the platform. - Act as the primary technical point of contact across integrations, onboarding, and product rollouts. - Scope technical requirements early in the implementation cycle to set customers up for long-term success. - Troubleshoot production integration issues and guide customers toward scalable solutions. - Collaborate with product and engineering teams to identify friction in implementation flows and drive fixes. - Improve documentation, tooling, and processes to make future implementations faster and smoother. WHAT WE'RE LOOKING FOR - 3–5+ years in a customer-facing technical role — field engineering, solutions engineering, technical implementation, or similar. - Hands-on experience troubleshooting integration issues in production environments. - Practical knowledge of modern web application stacks and APIs (REST, webhooks, or event-driven architectures). - Experience with Node.js, TypeScript, or JavaScript in production settings. - Comfortable scoping technical requirements and designing implementation approaches directly with customers. - Familiarity with relational databases (e.g. PostgreSQL) and data modeling for integrations. - Able to document technical processes, APIs, and implementation guides for customer-facing audiences. - Experience working cross-functionally with product and engineering, influencing decisions based on customer feedback. - Domain expertise in compliance (KYB/KYC/AML) is a strong plus — as is a background in identity, payments, or fintech more broadly. - Former Product Owners or Managers from fintech who led onboarding or KYC programs are actively considered for this role. - Familiarity with containerization (Docker, Kubernetes), message queues (RabbitMQ, Kafka), or cloud platforms (AWS or similar) is a bonus. - Clear communicator who can translate complex technical concepts for non-technical audiences. - Calm and effective in ambiguous, fast-moving environments. COMPENSATION & BENEFITS This company uses a published leveling system with no individual salary negotiation — everyone at the same level earns the same. The salary range for this role runs from approximately €93,000 to €146,000 EUR annually, depending on level. Visa sponsorship is not available. LOCATION Fully remote within European timezones; being based in or near Amsterdam, Netherlands is a strong plus. The full team gathers in person regularly throughout the year.