AVP, Digital Customer Interaction

The AVP, Digital Customer Interaction is responsible for improving how customers interact with AmTrust across digital, contact center, and document services. This role leads initiatives focused on customer experience, self-service, automation, AI, and operational efficiency while overseeing print and document processing operations that support the business at scale. The position partners closely with Operations and Technology leaders to deliver modern, seamless customer experiences. This role will require hybrid attendance in any of our AmTrust office locations.