Program Manager- Sacramento

Program Manager (PM) Department: Operations Reports To: Director of Operations / Regional Director FLSA Status: Exempt Pay: $70,304/ year Location: Stockton, CA Position Summary The Program Manager (PM) is responsible for the day-to-day operational success of assigned programs and regions. This role oversees staffing, scheduling, program quality, compliance, and school partnerships, ensuring that BAM programs are delivered safely, consistently, and at a high standard. The PM serves as the primary point of contact for schools and internal teams and plays a critical role in supporting instructors and driving program excellence. Key Responsibilities Program Operations & Quality Oversee daily operations of assigned programs, ensuring alignment with contracts, ratios, and schedules Conduct regular site visits , observations, and check-ins to monitor program quality and instructor performance Ensure programs follow curriculum expectations and provide a positive student experience Address and resolve on-site issues in real time, escalating when necessary Staff Management & Support Recruit, onboard, train, and retain program staff Ensure staff meet all compliance requirements (background checks, mandated reporter training, TB, etc.) Manage staff schedules, coverage, substitutions, and timekeeping accuracy Coach instructors through feedback, performance conversations, and professional development Serve as first point of contact for staff concerns, call-outs, and scheduling needs Scheduling & Payroll Coordination Build and maintain staff schedules using approved systems (e.g., Paycom) Monitor timecards for accuracy and compliance with scheduled hours Partner with payroll and operations teams to address discrepancies Support coverage for evenings, early dismissals, weekends, and special events as needed School & District Partnership Act as the primary liaison between BAM and school/district partners Maintain strong relationships with principals, site contacts, and district stakeholders Communicate program updates, staffing changes, and operational needs Support contract adherence and flag discrepancies related to staffing, timing, or scope Compliance & Risk Management Ensure programs meet all licensing, district, and state requirements Follow and enforce BAM policies related to safety, supervision, and conduct Support ADA interactive processes, documentation requests, and attendance accountability as needed Document incidents, concerns, and corrective actions accurately and timely Collaboration & Reporting Collaborate closely with Operations, HR, Sales, Curriculum, and Payroll teams Maintain accurate records in internal systems (e.g., Salesforce, Paycom, internal dashboards) Provide regular updates, insights, and data to leadership Support special projects, seasonal transitions (summer/winter), and growth initiatives Qualifications Bachelor’s degree preferred or equivalent relevant experience 2+ years of experience in program management, education, youth programs, or operations Experience managing staff and working directly with schools or districts Strong organizational, communication, and problem-solving skills Ability to work flexible hours, including early mornings, afternoons, evenings, and occasional weekends Proficiency with scheduling, payroll, and operational systems (e.g., Paycom, Salesforce, Google Workspace) Key Competencies Leadership and staff coaching Operational organization and attention to detail Strong judgment and decision-making Relationship building and communication Adaptability in fast-paced, changing environments Commitment to student safety and program quality