Director of Food & Beverage

Department: Food & Beverage Reports to: President, PMI Supervises Others: Yes DOL Status: Full-Time Exemption Status: Salaried; Exempt General Summary: Responsible for overall generation and management of PMI Entertainment Group’s food and beverage operations for the multi-use complex. This includes revenue maximization, cost of sales and expense control. Drives food and beverage offerings to host events – from receptions to corporate meetings and banquets to trade shows, concerts, sporting events, and other entertainment. Job Duties: Demonstrates and embodies the PMI Entertainment Group Culture and Customer Service values. Communicates and promotes PMI’s culture and values; Provides hands-on leadership and direction to department staff; Serves as a leadership role model and creates an exceptional employment experience for PMI’s staff. Maximizes PMI’s revenue and operational excellence through implementation and oversight of systems and policies. Contributes to the efficient operation of the business unit by partnering with all levels of management. Monitors and ensures all aspects of operations are completed in an efficient and effective manner. Develops and implements business strategies for enhancing operations and for driving and maximizing revenue through implementation and oversight of systems and policies. Creates an environment where exceptional service quality and well-executed patron experiences are delivered to each guest, supporting PMI’s goal of exceptional customer satisfaction. Initiates action plans relating to food and beverage service, standards, supply management, and sanitation compliance. Owns oversight of food and beverage concepts to include design, branding, physical layouts, proposed capital expenditures and initiative development/deployment. Directs and provides proper oversight to ensure proper financial success in the areas of revenue goals, managing expenses, controlling labor costs, and guest satisfaction. Maintains and strengthens vendor relationships; partnering with vendors to grow food and beverage revenue while ensuring relationships remain positive, productive, and profitable. Monitors and confirms that negotiated pricing is honored. Presents creative and market driven menu items and concepts to ensure operation is kept fresh and on leading edge of industry standards and trend. Consistently upgrades food quality, beverage service, product, efficiency, and presentation. Partners at a strategic and operational level with marketing, sales, and catering to expand brand awareness and reputation while driving revenue. Drives the necessary staffing levels, food and beverage cost controls, and payroll compliance to maximize profit and expected levels of service. Remains current with industry developments and competition. Reviews and analyzes budget and financial reports, monitors performance, addresses concerns, and initiates action plans. Complies with federal, state, and local health and sanitation regulations and department sanitation procedures as evidenced through local health department and third-party audits. Actively encourages direct report team to leverage enterprise and organizational resources to drive better customer experiences, value, and satisfaction. Oversees and facilitates attainment of team goals and objectives. Supports training, development, and other professional growth opportunities; manages individual and team performance through coaching, feedback, and performance management discussions. Performs all other duties as requested. Responsible for following, observing, and participating in all company related safety programs, procedures, and training as well as reporting potentially unsafe conditions. Maintains a neat, clean appearance and courteous communication with business contacts and public.