Tech Customer Support

JOB SUMMARY: The Technical Customer Support position will serve as the first point of contact for end users with technical issues. They will be responsible for logging the request, collecting detailed information about the issue, and resolving and / or escalating the issue if necessary. Will respond to help desk calls using basic trouble shooting techniques to provide timely problem diagnosis and resolution. Log all help desk calls taken into database detailing problem and applied fixes. Installation maintenance and support of computer hardware including CPU's, monitor, printers, NIC's, modems, drivers, etc. Installation, maintenance and support of both standard and specialized application software. Duties include lifting and transferring PC's, monitors and printers.