Field Service Technician

ABOUT US: WECO - A Duravant Company With over 30 years of optical color and sorting expertise, California-based WECO (Woodside Electronics Corporation) is a world leader in our industry. We have been designing, manufacturing and servicing electronic sorters for more than three decades, and thousands of our units are deployed worldwide. WECO equipment serves several fruit and nut processing sectors: tomato sorting on the harvester, walnut and pecan line sorting and drying, hops kiln moisture monitoring, and small fruit sorting of blueberries, cranberries, olives, coffee cherries and wine grapes. Up to 75% regional travel required during busy seasons from August to November - Pre-Employment Drug Screen, Physical and Background Check Required POSITION SUMMARY: The Field Service Technician position reports to the Service Manager and works closely with Sales Managers, Engineers and Operations Leaders to ensure customer expectations are exceeded with every assignment. The Field Service Technician travels to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades/modernizations. The Field Service Technician is also responsible to deliver total equipment lifecycle management services including installation, start-up/commissioning, preventive maintenance, emergency repairs, audits and training. A qualified candidate will be self-motivated, professional, energetic, positive, and disciplined to be able to perform in time-pressured and intensive work environments. POSITION DUTIES & RESPONSIBLITIES include the following. Other duties may be assigned. Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits and training services Conduct training with customer’s personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment Perform quality control tests on repaired equipment, as needed Achieve service delivery goals including response time, first time fix and customer satisfaction rates Communicate effectively with field service management and internal service support team to efficiently resolve customer issues Provide technical support to customers via phone and email, including off-hour and weekend emergency technical support on a scheduled rotation Responsible for timely and accurate documentation of all service activities Provide equipment reliability feedback to quality engineering and collaborate on improvements Attend training classes and technician meetings as required Comply to industry, company and customer safe working practices