Ernestpackaging Solutions
OpenCorporate Recruiter
- Location
- Los Angeles, California, United States
- Posted
- Aug 5, 2026
About the role
For over 80 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you’ll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you’re worth with a lot of really awesome people.
<div data-draftjs-conductor-fragment="{"blocks":[{"key":"7nelh","text":"The Collections Specialist oversees the daily operations within our Credit Department reporting directly to the Director of Corporate Credit. This includes maximizing the profitability by making good credit decisions and collecting past due amounts before the debt becomes non collectable. Must have working knowledge of Great Plains, or similar operating system, Excel, Word, and excellent communication skills.","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"feto1","text":"Essential Functions","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"2og27","text":"Ernest commits to be the first and last stop for clients by understanding their immediate needs, broader objectives, expectations and responding with thoughtfulness, accuracy, and a sense of urgency to establish true partnership that last a lifetime.","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"b8ck","text":"Make outbound collection calls in a professional manner while keeping and improving customer relations for assigned divisions; minimal of one call per account","type":"unordered-list-item","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"8uk5t","text":"Review orders on credit hold as needed to ensure timely release and to determine if order needs to be held (past due balance). Goal is to have collections up to date as well as credit line to prevent credit hold","type":"unordered-list-item","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"aol4i","text":"Obtain payment details for electronic funds transfer","type":"unordered-list-item","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"773cc","text":"Enter invoice information for accounts who required to submit invoices through their website/portal","type":"unordered-list-item","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"1gpub","text":"Identify “problem accounts” and escalate to Director of Corporate Credit or Supervisor of Corporate Credit for assistance","type":"unordered-list-item","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"7c47k","text":"Review credit applications, trade references, credit reports (D&B/Business Experian) to establish new customer accounts (within 48-hour turnaround)","type":"unordered-list-item","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"uroe","text":"Enlist the efforts of Client Relationship Managers and Director of Client Relations when necessary to accelerate the collection process","type":"unordered-list-item","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"567vm","text":"Reconciliation of short payments and disputes","type":"unordered-list-item","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"uifg","text":"Send invoices, proof of deliveries to customers when requested","type":"unordered-list-item","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"7619m","text":"Scan credit documents for paperless storage in “Docuware” system.","type":"unordered-list-item","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"7jhum","text":"Assume personal accountability for balancing the demands of our sales force and customer base with our company policies to maximize probability","type":"unordered-list-item","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"8v755","text":"Evaluate existing customer base for line of credit and terms as necessary","type":"unordered-list-item","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"2p4hh","text":"Provide superior customer service to customers, branch offices and sales force","type":"unordered-list-item","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"83lbm","text":"Identify projected legal and write-off accounts. Place accounts with collection agency once collection efforts have been exhausted","type":"unordered-list-item","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"6rb19","text":"Negotiate payment plan for delinquent accounts. Seek assistance/guidance from Director of Corporate Credit for execution of payment plan","type":"un
